Are your rugs pet-friendly?

Yes! Our rugs are designed with durable fibers that can withstand regular cleaning, making them a great choice for pet owners. They’re easy to wash and maintain, so you can handle pet hair, stains, and odors with ease.

Are your rugs eco-friendly?

Yes, we prioritize eco-friendly materials and production methods. Our rugs are made with chemicals safer for human health and the environment, as certified by OEKO-TEX STANDARD 100.

Do you offer custom sizes?

Currently, our rugs are available in a variety of popular sizes. If you’re looking for a specific size not listed, please reach out to us as we may offer custom solutions.

Does my rug order come with an underlay?

No, we don't offer an underlay or extra pad, as our rug is designed to provide unbeatable grip and prevents slippage with a non-slip backing. We believe that the versatility of a low-pile rug is a better fit for high-traffic areas in your home.

Can I place a rug in high-traffic areas like the kitchen or entryway?

Yes, our rugs are designed for durability and are well-suited for high-traffic areas. They’re easy to wash and maintain, making them ideal for busy spaces like kitchens, hallways, and entryways.

How do I make the purchase?

Our products are currently only sold on our official store on the Amazon, and if you are an Amazon Prime member, you can enjoy the corresponding discount policy.

What is your return policy?

If you’re not completely satisfied with your rug, you may return it within [X] days of purchase in its original condition. Please refer to our return policy page for more details and instructions.Please email floorflairllc@gmail.com with your order number and return request to make sure your purchase is eligible for a return.

How do I wash my rug?

Most of our rugs are machine washable. We recommend washing on a gentle cycle with cold water. Avoid bleach or fabric softeners. Always check the care label for specific washing instructions.

Can I put my rug in the dryer?

Yes, tumble dry on low or medium heat (High heat can damage the fibers) , but we recommend air drying your rug to prevent shrinkage or damage. Hang it or lay it flat to dry, keeping it away from direct sunlight to avoid color fading.

What’s the best way to handle spills and stains?

For most spills, blot the area immediately with a clean, dry cloth. Avoid rubbing, as this can spread the stain.

How often should I wash my rug?

This depends on foot traffic and location. For high-traffic areas, we recommend washing every 1-2 months. In lower-traffic areas, a wash every few months is usually sufficient. Regular vacuuming can also help keep the rug clean between washes.

Do I need to use a special vacuum on my rug?

We recommend using a vacuum with a brushless suction head to avoid damaging the rug’s fibers. Regular vacuuming in different directions will help keep your rug clean and maintain its appearance.

Will there be color variations in my rug?

Slight color variations may occur due to the unique dyeing process and differences in monitor settings. These subtle differences add to the rug’s character and individuality.

What should I do if my rug has creases when it arrives?

It’s common for rugs to have creases due to packaging and shipping. You can smooth them out by reverse rolling the rug, using weights to flatten it, or gently warming the creased areas with a hairdryer on a low setting. See our full care instructions for more tips.

Will the colors of the rug fade over time?

Our rugs are made with colorfast dyes to prevent fading. However, exposure to direct sunlight over extended periods may cause some fading. We recommend placing rugs in areas with indirect sunlight or using window coverings to protect the colors. Rotate your rug every 3-6 months to ensure even wear and to prevent uneven fading.